Updated June 4, 2025

Complementary Ultimate Health Membership Agreement

Welcome to a new world of healthcare and wellness, we are glad to have you as an Ultimate Health Member. As part of your membership, we offer you a wide variety of services that are specifically tailored to your goals.

This Agreement explains those services and how we will work together.

Services

• In-person Office Visits: We will schedule sufficient time to thoroughly discuss your healthcare.

• Virtual Care: Your time is valuable, and so you may choose to receive your care virtually via telephone, video conferencing or text.

• Annual Exam: We will perform a comprehensive annual examination to monitor existing health conditions and recommend preventative treatments.

You may need the care of emergency rooms, outside laboratory testing, pathology studies, prescribed medications, radiologic imaging, specialist consultations or treatment, surgery, urgent care centers, specialty vaccinations, or other healthcare services that are outside the scope of this Agreement and are not included in the membership fee.

Membership Details

Includes Bespoke Medical Care

• Full access to Dr. King and her team

• 90-minute intake visit or video appointment with Dr. King

• In-depth, individualized health education so you understand what your body needs and why

• Personalized Ultimate Health plan, including supplement regimen, detoxification protocol, lifestyle enhancing activities (exercise, sleep and stress modifiers), plus hormone and dietary recommendations.

• Regular consults in-person or virtually, to fit your needs

• Referrals to world class professionals

Includes Wellness Exams & Medical Basics

• Comprehensive annual exam

• Pap-smears

• In-office blood draws

• Prescription orders

• Hormone health evaluation and optimization protocol

• Advocacy and communication support with other medical professionals

• Medically supervised, weight loss programs for both men and women of all ages

• Dr. King will place orders for and interpret results from mammograms, colon cancer screening, osteoporosis, MRI’s and more.

Services Not Included in Membership

Additional Services are not included, though members are eligible to receive special rates on…

• State of the art testing

• Exosomes therapy

• Peptide therapy

• Specialized IV therapy

• Bioidentical/Human Identical hormone therapies

• Lab work

• Monthly specials on facial rejuvenation, body enhancements, body shape and tone and more

Availability and Access

Office Location: 605 Main Street, Suite 103, Aspen, CO 81611

Office Hours: Monday - Friday | 9am - 4:30pm Mountain Time

Dr. King does not provide 24/7 care. Our team does work hard to ensure urgent messages are taken care of the same day, but in some cases this is not possible.

Patient messages via email or text will typically be replied to within 24 business hours.

Non-Urgent Communication

Text Messaging: For brief, non-urgent communications that require a quicker response text (970) 572-8763.

Email or phone: The primary method for non-urgent communication, including test results, prescription refills, and general inquiries can be emailed to info@drgailking.com.

Phone: Please call the office at (970) 452-2272 any time and leave a message if it’s after hours and we will get back to you as soon as possible.

After-Hours Communication

For medical concerns outside of regular office hours, text (970) 572-8763 or call the office (970) 452-2272 and leave a message. Neither texts nor messages will be received until the next business day. Note, we will not be responding on holidays when they fall on a business day.

Emergency Situations

In case of a medical emergency, call 911 or go to the nearest emergency room immediately. Once emergency services have been contacted, please inform our practice of the situation when it is safe to do so.

Patient Responsibilities

Providing accurate medical information

You will provide complete and accurate medical history, including all current medications, allergies, and health concerns.

You will promptly update the practice with any changes in your health status, contact information, or insurance coverage.

Engagement in Care

You will actively participate in your healthcare by following agreed-upon treatment plans and medication regimens.

You will attend scheduled appointments and engage in recommended preventive care services. You will ask questions when you don't understand aspects of your care or treatment.

Communication

You will respond to practice communications in a timely manner, especially regarding test results or follow-up care.

You will use the agreed-upon methods of communication (e.g., patient portal, secure messaging) for non-emergency matters.

Appointment Management & Late Arrivals

You will provide at least 24 hours' notice for appointment cancellations or rescheduling. If you need to cancel or expect to arrive late, please call our office as soon as possible. While we will do our best to accommodate delays, your appointment may need to be shortened or rescheduled if our schedule does not allow for the adjustment. You understand that repeated no-shows or late cancellations may result in a fee of ($150.00) or affect your membership status. For IV therapy appointments, we require at least 2 hours notice for cancellations. Because IV preparations are made in advance, any missed IV appointments or cancellations with less than 2 hours’ notice will be charged in full.

Financial Responsibility

You will pay membership fees on time according to the agreed-upon schedule. You will be responsible for any additional fees for services not covered by the membership agreement.

Respectful Conduct

You will treat all staff members and other patients with respect and courtesy. You will refrain from disruptive behavior that could interfere with your care or that of other patients.

Feedback

You will provide honest feedback about your care experience to help improve services. You will bring any concerns or complaints directly to the practice's attention for resolution before seeking external recourse.

Health Insurance

Our practice does not accept health insurance. That said, we highly recommend that you maintain health insurance, which may or may not cover the costs of lab or outside services with other providers.

Non-Participation in Health Insurance

Dr. Gail King MD PC does not participate in any public or private health insurance plans, including Medicare. We do not make any representations regarding third party insurance reimbursement and such reimbursement is not anticipated by this Agreement.

This Agreement is not a health insurance plan, prepaid health plan, or substitute for healthcare coverage. As such, this Agreement is not subject to health insurance protections provided for by state law. This Agreement is solely for the described Services and it does not cover hospital, specialist, or any services not directly provided by our practice.

Medicare Participation

Pursuant to federal regulations, our physicians have elected “opt out” status of Medicare participation. This means that Medicare cannot be billed for any Services performed under this Agreement. Further, you agree not to bill Medicare or attempt Medicare reimbursement for any such Services. If you are eligible for Medicare, or during the term of this Agreement you become eligible for Medicare, then Practice is required to obtain your understanding, memorialized by your signature, of our Private Medicare Contract. If you are (or become) Medicare eligible and choose not to sign our Private Medicare Contract, you acknowledge you are responsible for full payment of all services and labs.

Medicaid Participation

Medicaid does not recognize us as a provider. Any services we render, including labs, prescriptions, testing or procedures are not eligible for Medicaid coverage or reimbursement. You are responsible for full payment of all services, labs, and other costs associated with this Membership. By signing this Agreement, you are choosing to obtain services through this concierge practice that are not covered by Medicaid.

Controlled Substances

It is not our routine policy to prescribe chronic controlled substances on your behalf, including commonly abused opioid medications, benzodiazepines, and other stimulants. If we do prescribe this class of pharmaceuticals for you, you will be asked to sign and honor our Controlled Substances Agreement.

Fees and Payment

Membership Fee

Your Membership Fee is waved (Value of $12,000 annually) for this year. Please note we may not to renew this Complementary Membership at the end of the year. Should we choose to make a change to your plan, you will be notified before your Membership renews. 

Should you cancel your membership before the end of the year, you will not receive a refund and you will no longer have access to Dr. King and her services at the time of cancellation. 

Members who leave the practice are not guaranteed a spot in the practice should they choose to return. If Dr. King’s practice is full, you’ll be placed on a waitlist until a spot is available and clients will be notified on a first come, first serve basis. 

Payment

You are required to keep a valid form of payment on file for electronic payments. You may keep more than one card on file if you wish. As of July 1, 2025, credit card payments will incur a 2% processing fee. If you wish to avoid this credit card fee you may present a voided check to the front desk to set up an ACH (direct to bank) payment option.

If the form of payment provided expires or otherwise becomes invalid, you agree to promptly provide updated payment information. If a payment update is not provided within 14 days of notification, your membership may be terminated and if the practice is full, you will be added to the waitlist should you wish to continue your membership.

Termination of Agreement

There are circumstances for which we may choose to immediately terminate this Agreement. Such circumstances may include, but are not limited to:

• Failure to pay fees and charges when they are due.

• Failure to sign our Controlled Substances Agreement or other required documentation, as applicable.

• Failure to adhere to the recommended treatment plan.

• Failure to comply with the Patient Responsibilities (listed above)

• You are disruptive, abusive, or present an emotional or physical danger to the wellbeing of the staff or other patients of our practice.

• Practice discontinues offering this service.

• Upon termination of your membership or by your request, we will provide your medical records in a standard, transferable format, subject to any limitations of the platforms in use.

Communications

Communications technology and platforms are wholly outside of our control. Therefore, Dr. Gail King MD PC and our team shall not be liable to you, or anyone, for any cost, damage, expense, injury, or other loss relating to Communications malfunction or a delay in response. We kindly ask that you limit after-hours, weekend, and holiday communication to urgent situations that cannot wait until the next day.

Use of Third-Party Platforms

Our practice may utilize various third-party platforms to enhance patient care, streamline operations, and improve communication. These may include, but are not limited to:

• Electronic Health Record (EHR) systems

• Patient portals

• Telemedicine platforms

• Appointment scheduling software

• Secure messaging applications

• Payment processing systems

• Laboratory and diagnostic imaging interfaces

By agreeing to this membership, you consent to the use of these third-party platforms in the course of your care and practice interactions. While we carefully select and monitor our third-party platforms, we cannot guarantee their continuous, uninterrupted, or error-free operation. We are not liable for any breaches, data losses, or service interruptions that occur due to failures of these third-party platforms, provided we have exercised reasonable care in their selection and use. We reserve the right to change, add, or remove third-party platforms as necessary to improve our services. We will notify you of any significant changes that affect how your information is handled or how you interact with our practice.

Dispute Resolution

In the unlikely event that a dispute arises, we will work with you to resolve that dispute in good faith, which may require mediation. If we are unsuccessful, final disposition shall be resolved by binding arbitration and enforced by any court of competent jurisdiction. Dr. Gail King, MD PC will choose the provider of arbitration services.

Governing Law

This Agreement shall be subject to and governed by the laws of Colorado, without regard to any conflicts of law provisions therein contained and the parties specifically waive any and all jurisdictional rights under the laws of any other state.

This Agreement constitutes the entire agreement between us and supersedes any and all other oral or written agreements, representations, negotiations, and understandings.

In the event that any provision of this Agreement is held to be illegal or unenforceable for any reason, the unenforceability of that provision shall not affect the remainder of this Agreement, which shall remain in full force and effect in accordance with its terms, and any offending provision shall be rectified to the minimum extent necessary for conformity with law unless it cannot be rectified in which case this Agreement shall be interpreted as though the offending provision had not existed.

If this Agreement is held to be invalid or unenforceable for any reason, and if we are therefore required to refund all or any portion of the Fees paid by you, you agree to pay Dr. Gail King PD MD an amount equal to the fair market value of the Services actually rendered to you during the period of time for which the refunded fees were paid, commensurate with prevailing rates in our practice area. Such accounting may be effectuated by offset, at our sole discretion.

Any provisions of this Agreement creating obligations extending beyond the term hereof shall survive its expiration or termination. No waiver of a breach of any provision of this Agreement will be construed to be a waiver of this Agreement, or any other provision herein contained, whether of a similar or different nature, and no delay in acting with regard to a breach shall be construed as a waiver of that breach.

Policy Updates and Revisions

We reserve the right to update or modify our office policies, including but not limited to billing practices, scheduling or cancellation policies, at any time. When changes are made, we will provide notice via email and on our website at http://www.drgailking.com/complementary-membership-agreement. You are responsible for reviewing any changes. Continued use of our services after such updates constitutes your acceptance of the revised policies. You are not required to re-sign this agreement for such updates to be effective.