Job Posting:
Patient Services Specialist
Hours
Monday thru Friday (no holidays or weekends)
Location
Aspen, CO
Type
Full-time, Benefits Eligible
Job Posting
We seek a dedicated patient Services Specialist to manage our front desk and reception area, ensuring a world-class level of service and a high-end experience for our patients. The ideal candidate has a keen interest in personal health, longevity, and regenerative medicine. Working with us offers amazing perks, including access to cutting-edge health testing and treatments for employees.
Objective
The patient Services Specialist will be responsible for managing the front desk and reception area, greeting patients, handling phone calls, scheduling appointments, and performing various administrative tasks. This role is crucial in ensuring a welcoming and efficient environment for our patients and staff.
Qualifications
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Experience with medical scheduling systems and office management software is preferred.
Ability to handle sensitive information with confidentiality.
Previous experience in a medical or customer service setting is preferred.
About Us
Our team, led by Dr. Gail King offers concierge service focused on longevity and regenerative medicine. Dr. Gail King is a longevity expert on the cutting edge of age-reversing technologies. She seamlessly merges traditional western medicine with pioneering methodologies and advanced technologies. Her relentless commitment to resolving complex health challenges attracts clients globally, seeking her expertise and guidance. Practicing nearly two-decades in Aspen and voted best doctor in Aspen the past 3 consecutive years, Dr. King educates, guides and inspires clients on their journey towards Ultimate Health.
Responsibilities:
Patient Relations:
Schedule patient appointments and manage the doctor and nurse patient schedules.
Greet and check in patients, ensuring a welcoming atmosphere.
Address patient inquiries and concerns, providing exceptional customer service.
Coordinate patient follow-ups and appointment reminders.
Assist patients with inquiries and provide information about the practice and services offered.
Enroll new patients into the practice.
Ensure correct insurance is on file to submit insurance-billable visits.
Keep patient appointments on schedule by notifying doctor and/or nurse of patient’s arrival and contacting patients if they are late.
Handle all patient medical records requests.
Shipping and Fulfillment:
Ensure supplements, testing, and all other outgoing mail are ready at the appropriate time daily for shipping FedEx and UPS.
Manage USPS deliveries and receipts for billing shipping to patients
Office Duties:
Ensure the lobby is in order throughout the day (i.e., replenishing refreshments, cleaning up magazines, straightening chairs, fluffing pillows, etc.).
Appointment Management:
Schedule and confirm patient appointments.
Manage the appointment calendar to ensure efficient patient flow.
Handle rescheduling or cancellations as needed.
Reach out to patients on behalf of doctor to schedule appointments.
Phone and Communication Management:
Answer incoming calls promptly and courteously.
Direct calls to the appropriate staff members.
Take and relay accurate messages when necessary.
Billing and Payments:
Process payments at the time of service and provide receipts to patients.
Maintain accurate records of transactions for the accountant.
Assist with insurance verification and billing processes.
Inventory and Supplies Management:
Notify Office Director of low stock items including office supplies or lobby/IV room refreshments.
Technology and Systems:
Manage patient tracking sheet and update regularly so that it reflects accurate information.
Maintain patient accounts by obtaining and updating personal (address, phone number, email) and financial (insurance, credit card) information.
Benefits
Hourly wage of $24-$28 depending on experience
Health and vision insurance
Paid time off
Professional development opportunities
Access to cutting-edge health testing and treatments
How to Apply
Interested candidates should submit their resume and cover letter to: